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Search your inbox for "Decided", then check Spam, Promotions and Updates. It can take a few minutes to arrive.
Customer support
Something not right? We'll make it right.
A missing email, a download that won't open, a charge that looks off. You're never a bother. Tell us what happened and a real person will help you sort it out.
Or email us directlyhello@thedecidedco.shop
- A real person repliesNo bots, no ticket maze
- 14-day money-back guaranteeNo reason needed
- We never ask for card detailsOr passwords. Ever.
Before you write
Quick fixes that might save you a message
Download won't open?
It's a PDF. On iPhone, tap the Share icon, then Save to Files or open it in Books. On Android, open it with Google Drive or any PDF app.
Link expired?
Download links time out to keep your file safe. Write to us from the email you used at checkout and we'll send you a fresh one.
Changed your mind?
No hard feelings. Ask within 14 days and we'll refund you in full. You don't need to give a reason. Refund policy
Write to us
Tell us what happened
Fill this in and tap Send. Your email app opens with everything already written out. You just press Send there.
- 1Fill it in
- 2Your email opens, ready to go
- 3Press Send
Almost there
Your email is ready, friend.
Your email app should now be open with your message written out. Just press Send and it comes straight to us. You can attach a screenshot too, if that helps.
Email app didn't open?
Send it in one tap from your webmail:
Or copy your message and paste it into any email to hello@thedecidedco.shop.
This page is only for order help. Writing to us never signs you up for marketing emails.