THE DECIDED CO. · NEXGENIUS LLC
A CLEAR WAY TO FIX A PROBLEM.
Updated September 29, 2026. The Decided Co. is operated by NexGenius LLC.
14-day money-back guarantee
Love the book, or it’s free. If the Halloween book doesn’t make your Halloween easier, contact us within 14 days of your purchase through our support form or at hello@thedecidedco.shop, and we’ll refund your purchase in full. You don’t need to give a reason.
Other billing problems
If you were charged twice, received the wrong file, or cannot access a file and we cannot fix the issue, use our support form to request help or a refund at any time. We review other requests individually. Contact us promptly so we can investigate the charge and delivery records. This policy does not limit rights available under applicable law.
How to request help
Include the email used at checkout, the product name, the date of the charge, and a short description of the issue. Do not include card numbers or security codes. If a refund is approved, it is sent to the original payment method; processing time depends on the payment provider.
Christmas edition
The Christmas edition is an optional later-delivery add-on. If it has not been delivered and you no longer want to wait, contact us before delivery and we will review a cancellation or refund request for that add-on.
Billing disputes
Contact us first so we can investigate a billing or delivery problem quickly. You retain all rights provided by your card issuer and applicable law, including the right to raise a dispute with your payment provider.